EcoSynq Connect Support

What to include

• EcoSynq Connect version, Windows version and provider/service name;
• the non-secret account label shown in Connect;
• time, requested operation and displayed error text;
• a screenshot only after removing unrelated personal/business content and secrets.

Never send a password, OAuth/access/refresh token, API key, session cookie, full email/message or unnecessary personal data.

Security report

Prefix the subject with [SECURITY]. Describe the affected version, time, expected impact and reproduction without secrets. For suspected account access, immediately revoke the provider token, disable the Connect connection and rotate the affected key/password. Responsible reports are handled confidentially and receive investigation updates.

Privacy or deletion request

Use subject EcoSynq Connect privacy request or EcoSynq Connect data deletion. State the provider/account label and request type without secrets. See Account and Data Deletion.

Provider review or organization administrator

Some features require provider App Review, a paid API plan, business/publisher verification, tenant admin consent, privileged intents, Page/WABA/organization roles or a security audit. Support can identify the exact external step but cannot bypass a provider or grant access on behalf of the provider/administrator.

Connection, catalog and executability are separate states. Webex, Chatwork, GroupMe, Pushbullet, Toggl, Teamwork, Twist, Fastmail, Twitch, Zoho Cliq, Mattermost, Matrix/Element, Rocket.Chat, Zulip and Nextcloud Talk have isolated credential profiles and official operation catalogs. Only an Executable row in the installed runtime manifest is usable; AdapterMissing, PolicyBlocked and Deprecated rows stay disabled. Fastmail has 41 built-in JMAP/Masked Email operations. Plurk, VK and Threema Gateway remain AdapterUnavailable, so Connect accepts no provider credential and exposes no API operation for them.

A technical connection does not replace the external gate: Webex needs a production app/PKCE and sometimes admin/licence/App Hub review; Chatwork an organization-admin API application or eligible personal plan; GroupMe/Pushbullet app and user authorization; Toggl a user API token and suitable plan/role; Teamwork an owner-company user and verification/go-live; Twist OAuth and directory requirements; Fastmail manual production OAuth-client registration; Twitch a Developer Console app and broadcaster/moderator/bot consent; and Zoho Cliq an exact data-centre app/scope and tenant role/handler. Mattermost, Matrix/Element, Rocket.Chat, Zulip and Nextcloud Talk are governed by the exact tenant/homeserver/instance owner/admin approval, legal notice and role. Account-level JMAP/IMAP/SMTP/CardDAV/CalDAV requires separate OAuth or an enabled app password, exact server and tenant policy per account; normal passwords and credential inheritance are forbidden. Support cannot create or bypass these gates. See the Data Use Notice.

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